End User License Agreement
Last Updated: March 13th, 2026
End User License Agreement (EULA)
This End User License Agreement (“Agreement”) is a legal agreement between you (“End User,” “you,” or “your”) and OpenSesame AI Inc., a corporation incorporated under the laws of Ontario, Canada (“General Magic,” “we,” “our,” or “us”). This Agreement governs your use of General Magic, our AI messaging agent platform and related services (collectively, the “Software” or “Services”).
General Magic enables organizations to deploy AI agents that interact with customers through messaging channels such as SMS, Apple iMessage, WhatsApp, and other communication platforms, while securely connecting to enterprise systems such as CRM platforms, insurance systems, claims systems, and other operational tools.
By accessing, installing, integrating, embedding, or using the Software, you agree to be bound by the terms of this Agreement. If you do not agree to this Agreement, you may not access or use the Software.
License Grant
Subject to your compliance with this Agreement and any applicable commercial agreement with OpenSesame AI Inc., General Magic grants you a limited, non-exclusive, non-transferable, and sub licensable license to access and use the Software solely for legitimate business purposes and in accordance with this Agreement and any applicable documentation.
You may use the Software in connection with your organization’s internal operations and customer communications, including embedding or integrating the Software into messaging workflows, applications, or enterprise systems, provided such use complies with your subscription or service agreement.
This license does not grant ownership of the Software and may be revoked if the terms of this Agreement are violated.
Permitted Use
The Software is intended to be used by organizations to facilitate messaging-based workflows and customer interactions.
Permitted uses may include:
Customer communication through messaging channels
Automated service workflows and support interactions
Integration with enterprise systems such as CRM platforms, insurance systems, or operational software
Internal operational workflows or customer engagement processes
You are responsible for ensuring that your use of the Software complies with all applicable laws, telecommunications regulations, and data protection obligations relevant to your jurisdiction and industry.
Restrictions
You agree not to, and will not permit any third party to:
Copy, modify, reproduce, distribute, or create derivative works of the Software except as expressly permitted
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software except where such restrictions are prohibited by applicable law
Rent, lease, sublicense, sell, distribute, or transfer the Software to any third party without prior written authorization
Use the Software to transmit or process unlawful, harmful, abusive, fraudulent, or prohibited content
Use the Software in violation of privacy laws, telecommunications regulations, or other applicable legal obligations
Attempt to circumvent security mechanisms or authentication systems associated with the Software
Use the Software in a manner that could impair, damage, or disrupt the integrity or performance of the platform
Ownership and Intellectual Property
The Software, including all underlying technology, models, systems, algorithms, interfaces, and documentation, is owned by OpenSesame AI Inc. and its licensors.
All rights, title, and interest in and to the Software remain the exclusive property of OpenSesame AI Inc. and its licensors. This Agreement grants only a limited license to use the Software and does not transfer ownership or intellectual property rights.
Any feedback, suggestions, or improvement requests provided by users may be used by OpenSesame AI Inc. to improve the Software without restriction or obligation.
Data Processing and Customer Data
General Magic is designed primarily as a B2B2C platform, meaning organizations deploy the Software to interact with their customers through messaging channels.
In most cases:
The enterprise organization deploying the Software is the data controller
OpenSesame AI Inc. acts as a data processor or service provider
General Magic processes data solely to perform the services requested by the enterprise customer.
The platform may process limited customer interaction data such as:
messaging conversations
service requests
authentication responses
workflow inputs necessary to complete actions
General Magic is designed to minimize the storage of end-user data and typically does not retain long-term customer records, as such information is generally stored within the enterprise customer’s systems.
Where data is temporarily processed within the platform, it is handled solely for the purpose of executing workflows, maintaining service functionality, and supporting operational security.
Privacy and Data Protection
All personal information processed through the Software is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
OpenSesame AI Inc. implements safeguards designed to protect personal information and sensitive data, including:
encryption of data in transit using TLS 1.2 or higher
encryption of sensitive data at rest using AES-256 encryption standards
role-based access control and strict internal permissions
infrastructure monitoring and incident response procedures
OpenSesame AI Inc. maintains SOC 2 Type II compliant security controls, which independently verify that our systems and processes meet industry standards for security, availability, and confidentiality.
Enterprise customers remain responsible for ensuring that their use of the Software complies with their own regulatory and data governance obligations.
Messaging Channels and Communications
The Software may operate across messaging channels including:
SMS messaging
Apple iMessage
WhatsApp
Other supported messaging services
Communications sent through these channels may involve the transmission of customer information necessary to complete requested actions.
Where supported, communications utilize the encryption and security capabilities of the messaging platform. However, telecommunications infrastructure and third-party messaging platforms may operate under their own security models and regulatory frameworks.
Organizations deploying the Software are responsible for ensuring their messaging communications comply with telecommunications laws, consent requirements, and industry regulations.
Security and Authentication
General Magic implements security measures designed to protect system integrity and customer data.
These safeguards may include:
secure API authentication
token-based access controls
identity verification procedures
one-time passcodes or authentication workflows
monitoring and anomaly detection systems
End Users and organizations are responsible for maintaining the confidentiality of login credentials, API keys, and integration credentials used with the Software.
Service Availability and Updates
OpenSesame AI Inc. will use commercially reasonable efforts to maintain the availability and performance of the Software.
From time to time, we may:
deploy updates, patches, or enhancements
improve functionality or security
modify infrastructure or integrations
All updates and modifications to the Software will remain subject to this Agreement.
We may temporarily suspend access to the Services for maintenance, upgrades, or security reasons.
Fees and Payment
Access to the Software may require payment of subscription fees, usage-based fees, or other charges as defined in a separate order form, service agreement, or subscription contract.
Failure to pay fees when due may result in suspension or termination of access to the Software.
Term and Termination
This Agreement begins when you first access or use the Software and continues until terminated.
OpenSesame AI Inc. may suspend or terminate access to the Software if:
you materially breach this Agreement
your use of the Software poses security or legal risks
required fees remain unpaid
Upon termination of this Agreement, you must cease all use of the Software and remove any integrations or access credentials associated with it.
Disclaimers
The Software is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, OpenSesame AI Inc. disclaims all warranties, express or implied, including:
merchantability
fitness for a particular purpose
non-infringement
uninterrupted or error-free operation
We do not guarantee that the Software will operate without interruptions, errors, or security incidents.
Limitation of Liability
To the maximum extent permitted by law:
OpenSesame AI Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from use of the Software.
In no event will the total liability of OpenSesame AI Inc. for all claims arising under this Agreement exceed the amount paid by you for the Software in the twelve months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless OpenSesame AI Inc., its affiliates, officers, employees, and agents from any claims, damages, losses, or liabilities arising out of:
your use of the Software
your violation of this Agreement
your violation of applicable law
your infringement of any third-party rights
Governing Law and Jurisdiction
This Agreement is governed by the laws of Ontario, Canada and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising under this Agreement will be resolved exclusively in the courts located in Toronto, Ontario, Canada, and the parties consent to the jurisdiction of those courts.
Miscellaneous
Entire Agreement
This Agreement constitutes the entire agreement between the parties regarding the use of the Software and supersedes all prior agreements or understandings.
Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver
Failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.
Assignment
You may not assign or transfer this Agreement without prior written consent from OpenSesame AI Inc.
